When you can get a refund

If your license key has never been activated, email me and I will refund the order through Paddle. The key is then disabled.

Once the key has been activated on a computer, the license has been used and the order is no longer refundable. Downloading the file or receiving the key email does not count as activation.

Problems I will fix or refund

These are covered even after activation: you were charged twice, you paid but never received a working key, or the download never worked and I can't fix it.

How to ask

Email spark.supporto@gmail.com from the address you used for the order. You can also use the support link in your Paddle receipt.

• Your order email.
• The order or receipt reference.
• A short description of the problem.

After a refund

Refunds go back to your original payment method through Paddle. How long it takes to show up depends on Paddle and your bank. A refunded key stops working.

Please contact me before opening a dispute with your bank. It's faster, and a disputed payment can lead to your key being disabled.

Your legal rights

If the law where you live gives you refund or cancellation rights that can't be waived, those rights still apply and this page doesn't take them away.